Help — How BidBid Works

BidBid is a Canadian liquidation marketplace for Toronto and Montreal. Sellers list overstock, shelf-pulls, closeouts and customer returns; you get them through live auctions and Daily Price Drops — at a fraction of retail. Every purchase is paid securely through Stripe and covered by BidBid Protection.

Create a free account, open any auction event, and bid on the lots you want. If your bid is highest when the lot closes, you've bought it — every bid is a real commitment, so bid what you're willing to pay. After the event closes you receive an invoice; pay it by the deadline shown on it, then choose pickup, transfer or delivery.

Tip: use the Watchlist (heart icon) to follow lots you care about, and you'll see where you stand as the closing time approaches.

These are fixed-price items whose price falls automatically on a schedule shown right on the listing — for example, a few percent every day — until someone buys. The listing shows the current price, the retail price for comparison, and a countdown to the next drop. You can buy at any moment; the price at checkout is the price you pay. Wait longer and it gets cheaper — but someone else may take it first. That's the game, and it's why our best deals go fast.

When you hit Buy, the item goes to your cart and checkout. Complete payment within 15 minutes — otherwise the order cancels automatically and the item goes back on sale for everyone else. Payment is by card, processed by Stripe; BidBid never sees or stores your card number. Taxes are calculated automatically for your destination and itemized on the invoice. Auction invoices have their own payment deadline, printed on the invoice.

You choose at checkout:

• Store pickup — free. Pick up at the seller's location within 7 days of payment. Need more time? Request up to two automatic 7-day extensions from your account.
• Store transfer. We move the item between our Toronto, Richmond Hill and Montreal locations for a flat charge shown at checkout; pick it up within 7 days of arrival.
• Home delivery. Available across Ontario and Quebec; the charge is shown on the listing and at checkout.

If the pickup window and extensions all expire, the order is refunded minus a restocking fee — details in the Terms & Conditions.

This is the most important habit on BidBid: open the box and test your item at the counter. Wrong item, visible damage, missing parts, won't turn on — all of it gets fixed on the spot, while everything is easy to prove. Once an item leaves the store, wrong-item claims are no longer accepted, and missing-part or not-working claims become much harder to verify. Two minutes at the counter protects you completely. For home deliveries, do the same the day the package arrives.

If the item is significantly different from the listing description — different model, worse condition than stated, undisclosed defects — you have 7 days from pickup or delivery to open a claim, and if you're right, BidBid refunds you directly through Stripe. That's BidBid Protection — read it once so you know exactly where you stand. If the item matches its description, the sale is final and returns are up to the seller.

Have inventory to move? List it in our auction events or as Daily Price Drop items with your own floor price and drop schedule. Describe condition honestly — accurate listings sell better and never come back. You get paid through Stripe after the buyer receives the item. Fees are shown when you list. Start from your account, or contact us and we'll help you set up.

Your account holds your bids, watchlist, invoices, messages and addresses. The site works in English and French — switch anytime with the Culture selector at the bottom of any page. Can't find an answer here? The Contact Us page reaches a human who can actually fix things.